Refund policy

HEAT DISTRICT – RETURN AND REFUND POLICY

At Heat District, we aim to ensure that our customers receive their orders in good condition and as described. Please read our return and refund policy carefully before placing an order.

1. Non-Returnable Items

For hygiene, promotional and order-fulfilment reasons, the following items are not eligible for returns or refunds due to a change of mind:

  • Change of mind: Items cannot be returned or refunded if you change your mind after placing an order.
  • Correctly delivered items: Items delivered correctly according to the customer’s order are not eligible for return or refund.
  • Sale items: Items purchased during a sale, promotion or special offer are not eligible for return or refund.

Please ensure that you select the correct size, colour and product before completing your purchase.

2. Damaged, Defective or Incorrect Items

If you receive an item that is defective, damaged or different from the item you ordered, please contact our customer service team as soon as possible after delivery.

Please provide your order number, a description of the issue and clear photographs of the item where applicable. Each case will be assessed in accordance with our policy and applicable South African consumer protection laws.

3. Return Inspection Process

All items approved for return must be received by Heat District before an inspection can take place.

  • Returned items will undergo an inspection process that takes approximately 2–3 business days from receipt.
  • Once the inspection is complete, we will communicate the outcome to the customer.
  • If a return or refund is approved, we will inform the customer of the next steps and the expected processing time.

Submitting a return request does not automatically guarantee approval.

4. Refunds

Refunds will only be considered for eligible cases, including qualifying defective, damaged or incorrectly supplied items, subject to applicable consumer protection laws.

Where a refund is approved, the customer will be informed of the refund process and the estimated time for the funds to reflect. Refunds will generally be processed using the original payment method where possible.

5. Important Notice

Nothing in this policy is intended to limit or exclude any rights that customers may have under the Consumer Protection Act 68 of 2008 or other applicable South African laws. Where the law provides a right to return an item or receive a refund, that right will take precedence over this policy.

For assistance with a return or refund enquiry, please contact Heat District through our official customer service channels.

Thank you for shopping with Heat District.